Social Housing

Fast, evidence based damp and mould support for housing associations and local authorities.

Managing damp and mould across a housing portfolio requires clear evidence, reliable partners and fast turnaround times. Tenants need reassurance, organisations need compliance, and maintenance teams need accurate information that supports long term planning rather than short term fixes.

That’s why leading housing providers including G15 member organisations trust proven, data-led approaches that deliver measurable outcomes at scale.

We provide a complete, independent damp and mould service for housing associations and councils. We understand the pressures of Awaab’s Law, the need for quick, transparent responses to tenant reports, and the importance of working respectfully in occupied homes. With thousands of surveys completed across the UK, our team is equipped to handle high volumes while maintaining accuracy, consistency and sensitivity.

Independent and unbiased

Our surveys are not sales driven. Each recommendation is based solely on evidence. Housing teams can rely on our findings to make decisions without concern that works are being exaggerated or inflated.

Clear reporting for compliance

Reports are written in plain English with photographs, moisture readings, findings and recommendations. They are suitable for internal audits, contractor instructions, legal cases, complaint responses and compliance under Awaab’s Law timescales.

Safe treatment for vulnerable residents

Our COSH free mould removal products are safe for children, the elderly, people with asthma and individuals with complex health needs. This makes JAG particularly suited to sheltered housing, supported living and care linked accommodation.

Scalable capacity

At JAG, we have surveyed more than two thousand five hundred homes in the last two years, including more than four hundred properties in a two to three week period during peak season. Housing providers choose us because we can mobilise quickly and maintain high standards across large volumes.

Respectful, tenant focused approach

Our team understands the sensitivities involved in entering tenants' homes. We prioritise communication, punctuality, clear explanations and respect for personal space.

Simple guidance for teams and tenants

Where appropriate, we provide easy to understand advice that helps tenants maintain healthier living environments without judgement, blame or complicated instructions.

Damp and mould surveys

Independent investigation with clear reporting, moisture readings, thermal imaging and evidence based recommendations.

High-volume portfolio surveying

Structured surveying for estates, blocks and large clusters of properties.

In-depth investigations

Invasive surveys where hidden issues are suspected.

Mould removal and treatment

COSH free, safe for all occupied settings, minimal disruption, suitable for vulnerable tenants.

Root cause repair service

Repairs recommended directly from the survey so that issues do not return.

Air and surface testing (PRV)

Independent verification that treated rooms are safe to reoccupy.

Tenant communication and access management

We can schedule appointments directly with tenants to reduce the burden on internal repairs teams.

Awaab’s Law places clear expectations on social landlords to respond quickly and effectively to reports of damp and mould. Providers need to show that:

Reports are investigated promptly,
Findings are documented clearly,
Appropriate action is taken,
Tenants are kept informed,
Repairs and treatments are completed within required timeframes,
The property is safe following works.

JAG supports each of these steps by providing:

Fast survey attendance,
Clear, unbiased reports,
Evidence based recommendations,
Safe mould treatment suitable for vulnerable residents,
Root cause repairs,
Post remedial verification where required.

Working Safely in Occupied Homes

Most social housing residents remain in their home while work is carried out. Because our methods are COSH free and do not release harsh chemicals or fumes, the risk to tenants is low, and rooms can usually be used again shortly after treatment.

Our team is trained to work sensitively around:

Young families,
Elderly residents,
People with respiratory conditions,
Tenants with disabilities or additional support needs.

We always explain our findings, answer questions in simple terms and provide reassurance without judgement.

Yes. We regularly work with providers needing dozens or hundreds of surveys per week.

No. Our products are safe and non toxic.

Yes. Our reports include a schedule of works suitable for contractor instruction.

What Our Clients Say

Don't just take our word for it - hear from homeowners, housing associations, and property managers we've helped.

"Excellent service from start to finish. The surveyor was thorough and explained everything clearly. The mould treatment has completely resolved our issues and the team were professional throughout."

Sarah Johnson

Homeowner, London

"We've worked with JAG on multiple social housing properties. Their reports are detailed, their pricing is fair, and their work is always to a high standard. Highly recommended."

Mark Thompson

Housing Manager

"Quick response, competitive pricing, and excellent workmanship. The damp issue in my rental property was sorted efficiently with minimal disruption to my tenants."

Emma Williams

Private Landlord, Manchester