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Damp & Mould Specialists for Social Housing

Trusted by leading organisations across housing, commercial & public sectors.

We work with housing providers to diagnose and resolve damp and mould issues across their housing stock, providing independent surveys, clear reporting, and specialist support where compliance and risk matter.

With increasing regulatory pressure — particularly under Awab’s Law and HHSRS — housing providers need more than basic inspections. You need accurate diagnosis, defensible reporting, and a partner you can rely on when issues escalate. 

Social-housing

The Challenges You’re Facing

Managing damp and mould across a portfolio isn’t straightforward. You’re likely dealing with: 

JAG using a tool to diagnose moisture in a commercial building

Repeated tenant complaints that continue after previous works

Unclear responsibility between tenant behaviour and structural issues

Pressure from internal teams, regulators, or local authorities

Disrepair cases and legal escalation

Contractors providing quotes without a thorough investigation

Without a clear diagnosis, issues reoccur — increasing cost, risk and reputational impact. 

How We Support Housing Providers

As moisture and mould specialists, our role is to provide clarity and confidence.

We identify the cause of the issue, assess the extent of the problem, and provide clear recommendations that support both compliance and decision-making.

Our work is designed to:

Reduce repeat complaints

Provide clear documentation for audits and inspections

Support legal and disrepair processes

Improve communication with tenants

Help you resolve issues properly the first time

SPECIALIST SERVICES

Our Core Services for Social Housing

Damp & Mould Surveys

Damp & Mould Surveys

Independent diagnosis of persistent or recurring damp and mould in residential and commercial buildings.

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Mould Air Quality & Surface Testing

Mould Air Quality & Surface Testing

Quantitative microbial sampling and IAQ analysis through accredited laboratory partners.

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Water Escape

Water Escape

Post-escape moisture mapping, drying validation and reinstatement oversight.

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Commercial Leak Detection

Commercial Leak Detection

Non-destructive trace and access using thermal, acoustic and tracer-gas methodologies.

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Legal Disrepair Surveys

Legal Disrepair Surveys

Expert reports for housing disrepair claims, FFHH, Awaab’s Law and insurance proceedings.

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Request a Call with a Specialist

Request a Call with a Specialist

Want to talk through your issues with our team? Give us a call today or get in touch through our forms

Call now

When to Instruct JAG

Damp and mould issues keep returning

Previous repairs have failed

Complaints escalate into disrepair or legal cases

There is uncertainty around responsibility

Independent verification is required

What Our Clients Say

Don't just take our word for it - hear from homeowners, housing associations, and property managers we've helped.

“I had a call from our disrepair contractor. I sent them your surveys to quote from. They wanted me to pass on theirthanks, as your surveys are very high quality and have all the information needed. This makes their job easier,compared to other reports they receive.”
Lee Madden
Damp, Mould & Disrepair Team
“We worked closely with JAG on an Ombudsman level case. JAG carried out the initial damp and mould survey, whichallowed our contractor to carry out root cause remedial works. We found that the resident was still suffering with a cough,carrying out a post inspection survey, air test and the use of IoT sensor data, JAG helped us identify potential issues. Wewere then able to educate and support our residents and satisfy the Ombudsman.”
Michael Ryan
Assistant Director of Property and Estate Services
"We have worked with JAG over an 18-month period, in the build-up to Awaab’s Law. JAG and James’ knowledge and input were invaluable. We are all learning every day, and having JAG as our damp and mould partner has made a difference to how we look at damp and mould when it comes to our homes and prioritising our residents’ health.”
Lisa Turner
Head of Repair Operations - Peabody
FULLY ACCREDITED & TRUSTED

Suitable for compliance, legal and insurance use.

JAG operates within recognised quality, technical and procurement frameworks. Our reports are written to evidential standard and routinely relied upon by housing providers, insurers and legal teams.

 Independent — no remediation contracting conflict

  Authored by experienced specialists

  Defensible methodology and chain of evidence

BloomAccreditedSupplier_RoundCorners
Dewpoint
CHAS
IICRC
WHERE WE COVER

Covering key cities across England & Wales — with portfolio coverage nationwide on instruction.

  Portsmouth

  Southhampton

  Oxford

  Birmingham

  Bristol

  Brighton

  Winchester

  London & the Home Counties

  Cardiff

  Swindon

Need clarity on a moisture issue?

Speak to a specialist and get clear next steps. Most engagements begin with a brief, no-obligation scoping conversation.

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