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One complete service. Every step handled with care, clarity and evidence.

Damp and mould issues can feel complicated, especially when several factors are contributing to the problem. Many customers tell us they feel stuck between different contractors, unclear advice and recurring issues that never seem to be resolved properly.
Our full end-to-end solution removes that confusion. You receive a complete, structured pathway from the very first inspection to the final verification that your property is safe.

This solution brings together independent surveying, safe mould removal, evidence based repair work and PRV testing. Everything is completed by trained specialists who follow a clear, reliable process designed to give you long lasting results and complete confidence.

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What Is Included in the End-to-End Solution

Our complete service includes four essential stages. Each stage builds on the last to provide a thorough and dependable outcome.

Independent Damp and Mould Survey

Every journey begins with an independent survey. Your surveyor investigates the entire area, assesses moisture levels, checks ventilation performance, reviews heating and occupancy patterns and uses diagnostic tools such as thermal imaging and hygrometers.

You receive:

  • Clear findings
  • Photographs and evidence
  • Moisture and temperature readings
  • A plain English explanation of what is happening
  • A schedule of works to resolve the issue

Because the survey is independent, you can trust that recommendations are based solely on evidence rather than sales.

Safe Mould Removal and COSH Free Treatment

Once the cause is understood, our technicians remove the visible mould and treat the affected areas using a professional COSH free formulation. The treatment is powerful, effective and safe around children, pets, elderly residents and people with respiratory sensitivities.

Where required, we apply Defence Plus, a medical grade antibacterial and antiviral surface coating that helps prevent mould returning and supports hygiene in high risk environments such as care homes and communal spaces.

This stage restores safe, clean surfaces and prevents active mould spores from continuing to spread.

Root Cause Repair Service

Mould returns when the cause is not resolved. That is why our full end to end solution includes the repairs recommended in your survey. These repairs are targeted, specific and always based on evidence.

Typical repairs include:

  • Fixing leaks
  • Improving ventilation
  • Upgrading extractor fans
  • Repairing guttering or downpipes
  • Reinstating damaged plaster
  • Addressing cold spots or insulation issues
  • Correcting external defects that allow water ingress

Our technicians complete only the repairs identified in the survey. There are no unnecessary works and no upselling. Once repairs are completed, your property has a stable environment that is less likely to allow mould to return.

PRV Air and Surface Testing

After treatment and repair work, air and surface samples can be taken and analysed by an accredited laboratory. PRV testing provides independent confirmation that the property is safe to use and that spore levels are within a normal range.

This is especially valuable for:

  • Care homes
  • Housing associations
  • HMOs and student accommodation
  • Tenancies with vulnerable residents
  • Commercial properties and schools

You receive a clear PRV report and, if the results pass, confirmation that the property meets safe occupancy standards.

Who the End-to-End Service Is Ideal For

Housing Associations and Councils

Awaab’s Law requires timely investigation, appropriate action and clear documentation. Our end to end solution supports housing providers by offering a complete, traceable process from first visit to final verification. It reduces repeat issues and supports compliance.

Care Homes and Supported Living

The COSH free treatment and safe working practices make this solution suitable for elderly residents, dementia care environments and individuals with health vulnerabilities. PRV testing provides reassurance for care managers, families and regulators.

Private Landlords and Letting Agents

Landlords want fewer tenant complaints, a reliable partner for repairs and evidence for insurers. Our structured process resolves the issue at its source and provides clear documentation that supports transparency between landlords and tenants.

Homeowners

For homeowners, the end to end service removes stress and uncertainty. Everything is explained in simple, practical terms and handled by specialists who respect your home.

Commercial Properties

Hotels, offices, gyms, nurseries and schools benefit from a process that is discreet, safe and suitable for environments where business continuity matters.

Benefits of Choosing a Complete Solution

A Typical End-to-End Journey

A landlord reports repeated mould in a tenant’s bedroom.

Our survey identifies cold bridging and insufficient ventilation rather than a leak.

We treat the mould, upgrade the extractor fan, improve airflow and reinsulate a cold section of the wall.

Air testing confirms safe conditions.

The tenant no longer experiences mould, and the landlord avoids further complaints.

This same structured process applies whether we are helping a homeowner, a care home or a large housing provider.

Full end to end

FAQs

Do I have to use all four stages?

No. You can choose individual services, although the full process offers the strongest long term result.

Can you work directly with tenants or residents?

Yes. We arrange appointments and communicate clearly to reduce disruption.

Is this service safe for vulnerable residents?

Yes. Our treatment products are COSH free and suitable for sensitive environments.

How long does the full process take?

This depends on the complexity of the case, although surveys, treatment and common repairs are often completed within a short timeframe.

Ready to resolve damp and mould from beginning to end? Contact us to book your complete end-to-end solution.

What Our Clients Say

Don't just take our word for it - hear from homeowners, housing associations, and property managers we've helped.

"Excellent service from start to finish. The surveyor was thorough and explained everything clearly. The mould treatment has completely resolved our issues and the team were professional throughout."
Sarah Johnson
Homeowner, London
"We've worked with JAG on multiple social housing properties. Their reports are detailed, their pricing is fair, and their work is always to a high standard. Highly recommended."
Mark Thompson
Housing Manager
"Quick response, competitive pricing, and excellent workmanship. The damp issue in my rental property was sorted efficiently with minimal disruption to my tenants."
Emma Williams
Private Landlord, Manchester

Fully Accredited & Trusted

IICRC
CHAS
Dewpoint
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